Policies & Information
Tony Caters intends to act in good faith to fulfill its obligation with our clients, and to produce events which pleases client and guests. In entering into an agreement with Tony Caters, it is expected that client will act in the same good faith to collaborate on a successful and mutually beneficial event.
Levels of Client Service
All on disposable serving-ware, no return for pick-up required. Delivery starts at $10, increasing by distance traveled.
Service Charge @ 18% of Menu
Includes delivery, set-up of food display, use of ceramic serving trays and chafing dishes as needed, and return for pick-up of service items after your event.
Our professional, trained staff help make events a true success. Front- and back-of-house attendants are charged at the rate of $30/hour. Banquet management is charged at $70/hour and will always be the first assigned. Our sales staff will help determine the levels of service and total hours needed based on the scope of your event.
Tony Caters will be happy to arrange party rentals through one of our preferred providers. Small orders can be delivered along with your menu by our team, however larger orders are generally delivered directly by the party rental vendor, which requires advanced coordination by our sales staff.
Tony Caters reserves the right to pass through to client any breakage or replacement costs for party rentals that it deems excessive, upon return of said items to our rental equipment provider.
Deposit and Payment
A 25% deposit is expected with a signed contract for our services, with the balance due upon delivery of our services. A credit card number is taken to hold your order, whether or not any payments are made using credit card. Accepted forms of payment include cash, check, money order, PayPal and all major credit cards. Advance coordination for PayPal and credit card payment are required, and are subject to 3% merchant processing fee.
Final guest count is expected 10 days prior to your event. The count can increase (with confirmation from our sales team), but cannot decrease after that time.
On or after signed agreement is received = loss of retainer
Within 30 days of event date = additional 25% due
Within two weeks of event date = payment expected in full as per contract
$500 on weekdays and $750 on weekends. Alternative minimums may apply on holidays and during the month of December.
We’re happy to arrange a client tasting, whether before or after we’re in contract for service. Tastings start at $75, and can be absorbed into your overall fee if we enter into agreement for service.
Tony Caters can provide bar service for your event, including beer, wine and liquor. If we aren’t contracted for bar service, Tony Caters bears no alcohol related liability.
As a matter of public safety, leftover food will not be provided to client or guests.
Even if suggested in your contract, nothing is expected and gratuity is left solely to clients’ discretion.